Delivery & Returns

SHIPPING SERVICE

All ski suit orders placed before 10:00AM(GMT) are shipped within 1-2 working days.

Orders placed with ‘Express delivery’ are shipped with DHL international tracked service. Once an order has been dispatched, you will receive a shipping notification via email, which will include a tracking URL and tracking code so you may track the progress of your package throughout the delivery process. Please note, due to the way DHL's tracking works it may be 24 hours before your tracking code shows on their system.

The majority of orders will require a signature upon delivery. Please ensure that you make arrangements for goods to be signed for. Countries outside of the EU need to be aware of potential import costs as detailed below. These vary from country to country, and in some countries it varies between regions.

 

SHIPPING RATES

Orders up to £50

UK Express Delivery (1-2 working days) FREE

Europe & North America Express Delivery (1-2 working days) £10.00

Rest of the World Express Delivery (2-3 working days) - £35.00

Orders over £50 are FREE Worldwide

*Delivery rates and times are subject to change during sale events

**Prices are estimated based on GBP value. Delivery rates in Euro, CAN and USD will vary based on exchange rate.

RETURNS

(As of 14/11/2018)

If for any reason you are not completely satisfied with your purchase, we will gladly offer you a refund within 14 working days of receiving your return.

Please note, goods must be returned in an unused state and in their original packaging in order for us to process a refund. Any items returned without all of the original packaging, or returned with damaged packaging, will be subject to a £10 (or the equivalent of) "repackaging charge" - we reserve the right to deduct this charge from the cost of any credits due to be paid to your account.

The customer is responsible for returning the garment. You will receive an Exchange/Returns form with your order, along with a returns label. Please follow the instructions laid out on this form. If you haven't received a form email us at returns@oneskee.com and we'll email you a copy to print at home.

We are unable to discuss returns or order queries via Facebook, Twitter or Instagram

Refunds are processed within 7 working days of receiving the goods. If you choose to send the return using your own courier service, please ensure you send it tracked and retain the tracking details.

When sending goods for return or exchange you may be asked to fill in a customs declaration. Please ensure you place a value of 1p (1 Pence) if this is required and write clearly ‘RETURN’ on the outside of the parcel as customer returns have no commercial value. This will ensure that neither party incur incorrect importing / exporting costs. Oneskee will reject all packages that have any import costs attached and your return will not be processed

Processing Your Refund

Within 7 working days of receiving your items, the credit or debit card used to make the purchase will be credited. Your bank may take up to 4-7 working days to credit your account. If you purchase using Pay Later with Klarna & wish to return an item, please make sure you contact Klarna separately regarding your return to make sure you get your money back as they are a separate business.

EXCHANGES

(As of 14/11/2018)

We are happy to exchange your item for a different size free of charge. Please follow the instructions on the Exchanges/Returns form included with your order. If you haven't received a form email us at returns@oneskee.com and we'll email you a copy to print at home.

If you are unsure about sizing, please see our sizing guide for men and women. If you would like to discuss our sizes further, please contact us via email at getintouch@oneskee.com and we will gladly help you.

If the product is defective or you believe that you have received the wrong item, please contact us as soon as possible at getintouch@oneskee.com.

IMPORT DUTY AND TAXES

As all orders are shipped directly from our warehouse here in the UK, you may be liable for customs fees. Customs fees will be charged as your package reaches your destination country. 

You, as the customer, are liable for all import duties, customs, and local sales taxes; payment of these fees is necessary in order to release your order from customs.

The grand total of your order as displayed on the checkout does not include any additional duties. The carrier, prior to delivery, will inform you of any additional duties that are required. 

Oneskee has no control over customs and import tax. Unfortunately, we can't tell you how much you will be charged as customs and import tax varies widely depending on the country you are situated in.

 

REFUSING TO PAY CUSTOMS

If you choose to refuse the customs fee and the parcel is returned back to Oneskee, a shipping & handling fee will be deducted from your refund.

 

PAYMENT AND VAT

Payment for products and delivery services can be made in GBP or the local currency that is offered to the country to which your order is being delivered. All prices shown on the website for both products and delivery services are inclusive of any applicable UK VAT. The total price you pay is always the same, regardless of whether or not UK VAT is chargeable on the sale.

Where you've requested delivery to an EU address, the price paid for the product and the delivery service will also include VAT charged at the UK rate

Where you've ordered products for delivery to a non-EU address, both the products and the delivery service will be zero-rated, with no UK VAT chargeable on either. However, the price paid by you for the products and delivery services will remain the same as shown on the website.

ACCEPTED FORMS OF PAYMENT 

1. Cards: Visa, MasterCard, American Express.  

2. PayPal

 

TIMING OF BILLING

1. Cards: Your credit card is authorised at checkout. If this authorisation is not successful you will be notified at checkout and can use another card or payment type.  If authorisation is successful we then pass the order through a fraud and ID theft security system, if approved your order is processed and you will receive a confirmation email. If you have not received a confirmation email within 12 hours of placing your order please contact us. 

2. PayPal: Your chosen method of payment within PayPal is secured at checkout.

  

OUT OF STOCK ITEMS

If an item ordered is out of stock, you will receive an email detailing the item in question and how we can proceed.