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Shipping & Returns

SHIPPING

You are currently shopping on https://www.oneskee.com/ - this store ships from our fulfilment centre in the UK and we are able to ship to the following countries;

  • United Kingdom
  • Guernsey, Isle of Man & Jersey
  • Japan, Hong Kong, Singapore & South Korea
  • Australia & New Zealand

If you want to ship to the EU or North America, then you need to head over to either https://www.oneskee.eu/ or https://www.oneskee.us/ where we ship locally from within the Netherlands and the US respectively. If you are from the EU or North America you can order from https://www.oneskee.com/, but your order will be shipped from the UK and the shipping costs will reflect this. You will also be responsible for all import duties and taxes.

If your delivery address is within the United Kingdom, you won’t be charged any additional taxes.

  • Next day delivery is available on orders placed before 1pm.
  • Delivery is Monday to Saturday, no deliveries take place on Sunday’s or Bank Holidays. 
  • We use a combination of Evri, Royal Mail, DPD and DHL depending on the details of your order.
  • Full tracking information will be sent to you via email once your goods have been dispatched.
  • If you change your mind and wish to amend or cancel your order, this is only possible if our team has not begun processing your order. To see if it is possible, reach out as soon as possible to fulfilmentuk@oneskee.com.

Shipping times and options per country:

Country

Service

Delivery Target

Cost

United Kingdom

Standard

3-5 days

Free

Express

1-2 days

£8.95

Guernsey, Isle of Man & Jersey

Standard

4-7

£8.95

Express

N/A

N/A

Australia & New Zealand

Standard

4-7

£19.95

Express

N/A

N/A

Japan, Hong Kong, Singapore & South Korea

Standard

4-8

£24.95

Express

N/A

N/A

 

If your delivery address is outside of the United Kingdom you will be subject to import duties and taxes (including VAT), which are levied once a delivery reaches your destination country. Any such additional charges must be borne by you. You should note that customs policies and practices vary widely from country to country. We recommend that you contact your local customs office for information.

Please note that all import and duties fees are non-refundable. If you return your order for a refund, you cannot claim back on the import fees paid.

If you choose to refuse the customs fee and the parcel is returned back to our fulfilment centre, a shipping and handling fee will be deducted from your refund.

RETURNS

If for any reason you are not completely satisfied with your purchase, you can return your goods for a refund within 30 working days of you receiving your order (*we do not refund shipping costs). Outside of this 30 working day period we are unable to offer a refund.

All items must be returned unworn with labels still attached to qualify for a refund. We recommend trying your items on for size before removing any tags or protective tissue paper.

If items are faulty or damaged then we must be informed via email to fulfilmentuk@oneskee.com before the returns process is started. We will not accept faulty, worn or damaged products unless this has been agreed in advance via email.

Returns through www.oneskee.com can only be processed for the countries listed below, and the returns charge is as follows;

  • United Kingdom - £6.99 GBP
  • Guernsey - £27.00 GBP
  • Jersey - £27.00 GBP
  • Isle of Man  - £27.00 IMP
  • Japan - 8000.00 JPY
  • Hong Kong - HK$ 406.00
  • Singapore - 70.00 SGD
  • South Korea - 6753205.00 KRW
  • Australia - AU$ 80.00
  • New Zealand - NZ$ 87.00

To make a return please visit our 'Make A Return' page.

If you ordered from https://www.oneskee.com/ but are from outside of the countries listed above, then you will not be able to generate a label through our returns portal. In this case you will need to contact fulfilmentuk@oneskee.com with your name and order number, the team will then be able to give you instructions on how to return your item(s). Please note that all orders placed on  https://www.oneskee.com/ must be returned to our UK warehouse where they were shipped from, and the customer is responsible for all return costs.

*Please note that if you ordered a product from our sample sale and wish to return it, then you will need to arrange the return yourself at your own expense. You will have received a returns form with instructions and the correct address for these items. You have to return any sample sale products this way.