Frequently Asked Questions in the Ski World - Ski Suit Experts.

We operate from three warehouses; UK, Netherlands & USA.

We ship your order from the most relevant warehouse based on your location.

For more information on shipping please visit our dedicated help page here.

We ship globally.

For more information on shipping please visit our dedicated help page here.

At checkout you will be given the best shipping options for your location based on your order. 

You will be able to see which carriers are available to your region, along with estimated delivery times. Please note these are accurate estimates, but we cannot guarantee delivery windows.

For the UK, we use Royal Mail & DPD depending on the weight of your order.

For more information on shipping please visit our dedicated help page here.

It completely depends on your location and the shipping options available to you. These will be calculated at checkout and each shipping option will include an estimated delivery window. We do offer next day delivery in the UK if you order before 2pm.

For more information on shipping please visit our dedicated help page here.

There are never any hidden fees to be paid after checkout through our online store.

Depending on your location, sales taxes & import duties will either be included in the price displayed on the product, or they will be clearly visible at checkout.

Either way, once you have checked out, that’s it - you’ve paid for everything & won’t be asked to pay any additional fees to get your order.

Please note that all import and duties fees are non-refundable. If you return your order for a refund, you cannot claim back any import fees paid.

For more information on shipping please visit our dedicated help page here.

You will receive an email with your tracking information - please check your spam/junk folder if you haven’t received an email.

Orders cannot be cancelled - please do not contact us to cancel or amend orders, once your order has been processed.

You have 20 minutes from placing your order to make any changes, this can be done yourself via your confirmation email - there is no need to contact us to make any changes.

You can change things like your delivery method, shipping address or even adding products to your order.

We offer free exchanges for customers in the UK, Germany, Netherlands, Austria, Denmark, France, Belgium & Luxembourg.

For anyone else, you will need to place a new order & return your existing order.

For more information on exchanges please visit our dedicated help page here.

Simply visit: https://returnsportal.shop/oneskee

If for any reason you are not completely satisfied with your purchase, you can return your goods for a refund within 30 days of the date you received your order. Shipping & import duties are non-refundable.

All items must be returned unworn with labels still attached to be accepted - we recommend trying your items on before removing any tags.

Please allow 7-10 days from when we receive your return to process it in our warehouse - once we have processed your return, you’ll receive an email when your items have been received and your refund has been processed. Please allow up to 14 days for your refund to arrive - this can vary from bank to bank & is out of our control.

For more information on returns please visit our dedicated help page here.

Simply visit: https://returnsportal.shop/oneskee

Once we receive your items back in our warehouse, all successfully returned items will be credited to the original payment method used to purchase the items within 7-10 days. The original shipping charges or any import duties will not be refunded. Please note refunds can take up to 14 working days to show on your account due to varying processing times between payment providers. If you haven’t received your refund in this timeframe, please email contact@oneskee.com so we can investigate this for you.

All Oneskee products are covered by a 12-month warranty from the date of purchase against manufacturing defects and faults in materials or workmanship.

For more information on warranties please visit our dedicated help page here.

We believe repairing products wherever possible is better for everyone - it reduces waste, removes unnecessary shipping, and helps your Oneskee stay on the mountain longer.

While we don’t operate a large in-house repair centre, we can often support repairs through local services in your area. If you’re located in the UK, it’s much more likely that we will be able to help with a repair ourselves.

For more information on repairs please visit our dedicated help page here.