Delivery & Returns - Block

SHIPPING RATES

All orders are sent fully tracked.

UK (DHL Tracked) - £7.95

Europe (DHL Tracked) - £12.50

USA (DHL Express) - £12.50

Canada (DHL Express) - £20.00

Rest of the World (DHL Express) - £25.00

*Delivery rates and times are subject to change during sale events

RETURNS & EXCHANGES

(As of 03/03/2020)

If for any reason you are not completely satisfied with your purchase, we will gladly offer you a refund or an exchange within 14 working days of receiving your return. 

During the clearance period (from March 2020) we are unable to offer free returns or exchanges, and these costs must paid for and arranged by the customer.

Important Refund Notice (as of 05/04/2020)

Due to the current COVID-19 situation, our warehouse and customer service departments are working on a skeleton staff, and therefore processes are taking much longer than usual.  For this reason any returns may take up to 4 weeks to process from receiving your item back with us, to issuing your refund. 

Please note, once processed, refunds may take additional time to credit your account, depending on your bank's processing time and payment method used.

For full delivery and returns information please see 'Shipping & Returns' under the 'Help' tab at the top of this site.