Frequently Asked Questions in the Ski World - Ski Suit Experts.
Where do you ship from?
All orders placed from www.oneskee.com are shipped from our fulfilment centre in the UK.
What carriers do you use?
From our UK fulfilment centre we ship with Royal Mail, Evri, DPD, UPS & DHL.
How long does shipping usually take?
It depends on the carrier, but for the UK it is generally next day with Royal Mail Tracked 24, DPD & DHL. but can sometimes take two days. Evri Standard & Royal Mail Tracked 48 are 2-3 days.
For more information on shipping times and rates please visit: http://www.oneskee.com/pages/shipping-returns
Are duties and taxes included on my order?
Duties and taxes do not apply for UK orders.
If your delivery address is outside of the United Kingdom you will be subject to import duties and taxes (including VAT), which are levied once a delivery reaches your destination country. Any such additional charges must be borne by you. You should note that customs policies and practices vary widely from country to country. We recommend that you contact your local customs office for information.
How do I track my order?
When you place an order you will be sent tracking information to the email address you provided when placing your order. Please check your spam/junk folder if you haven’t received an email.
If you need additional help please contact a member of our team via email (firstname.lastname@example.org) or our live chat.
Can I amend or cancel my order?
Orders in processing status can only be edited or cancelled if our team has not started fulfilling them (generally two hours after placing your order).
If we haven’t begun fulfilling your order, we can edit the following order details for you:
- Recipient address/information
- Order items and quantities
- Shipping option
To do so, please get in touch with one of our team as soon as possible at email@example.com, as we are unable to amend any details on orders once they have been processed at our fulfilment centre.
Do you offer exchanges?
Yes we do, to make an exchange or return please visit: https://www.oneskee.com/pages/make-a-return
What is your returns policy?
If something is not quite right you’ve got 30 days to send back your items for a full refund. All we ask is that items are in an unused, unaltered condition and returned with their tags and packaging.
For more information on shipping and returns please visit: http://www.oneskee.com/pages/shipping-returns
How do I return an item?
Simply visit: http://www.oneskee.com/pages/make-a-return
How long will it take to receive a refund?
Once we receive your items back to us, all successfully returned items will be credited to the original payment method used to purchase the items. The original shipping charges will not be refunded. Please note refunds can take up to 14 working days to show on your account due to varying processing times between payment providers. If you haven’t received your refund in this timeframe, please email firstname.lastname@example.org so we can investigate this for you.